Giving Feedback


We welcome feedback in order to try to ensure we provide the best standard of care. If you have any comments for us please feel free to fill out this form.

We hope that you will never have cause to complain about our staff, or the standard of care that we provide your pets. However, should you have any concerns at all, please speak to the veterinary surgeon who is looking after your pet or one of the nurses or receptionists at the relevant branch. Most problems should be able to be sorted out at this level.

More serious complaints must be addressed, in writing, to the Practice Manager, Mrs Emma Darling RVN. We will then fully investigate the complaint and respond to you, also in writing. If you are not happy with the way that our team handle a complaint regarding the professional conduct of one of our Veterinary Surgeons or Registered Veterinary Nurses, then you may contact the Royal College of Veterinary Surgeons Professional Conduct Department.

Contact details:

Minster Veterinary Surgery Salisbury Road
York
YO26 4YN
Phone: 01904 643997