To all our wonderful Clients,

Our thoughts are with you, your families and love ones as we all try to navigate these difficult times. We have so appreciated your support and co-operation as we have introduced social distancing measures at the Minster and Mount Veterinary Practice to protect our team and you, our clients.

From 23rd March we will be introducing more stringent social distancing measures and we will be asking for your help and support once again to make these work.

Our overriding priority is to keep our Practice team safe and healthy so that they can be there when you need them throughout this pandemic. We want to keep you safe too.

From 23rd March we will be asking clients not to enter the practice. This decision has not been taken lightly, but we now feel it is an essential and required step in line with the government’s advice on social distancing.

We will be implementing procedures and processes to support this measure, including examination and handover of pets outside the Practice premises in some cases. We will be limiting our appointments to those that are urgent or emergencies. We have started a telephone consultation service to help us manage some problems over the phone. If you have an appointment from 23rd March or need to make one, please call the Practice to discuss the new procedures and our team will advise and guide you. We will still be here to help your pet, we just need to do it in a different way to keep you and our teams safe.

We have further contingency plans and measures that will be introduced if and when they are required. These are all designed to maintain our 24/7 service or you – we will continue to work hard to keep you up-to-date with any changes in our services. I would ask for your patience, your co-operation and help as we try to make these measures work. With your help, we can be here for you and your pets when you need us through this pandemic.

Thank you

Sarah Ford, Clinical Director, and the Minster and Mount teams.