Covid-19 Update


Due to COVID-19 restrictions,  we have had to make some changes to our regular services. These are all designed to maintain our 24/7 service or you – we will continue to work hard to keep you up-to-date with any changes in our services.
We thank you for your patience, your co-operation and help as we try to make these measures work. With your help, we can be here for you and your pets when you need us through this pandemic.


1) Pet foodDo you have enough food for your pet for the next month?

• We are offering home delivery if you are unable to get out or don’t have someone who can pick it up for you.

2) Medications 

• Please ensure you have placed an order for pet medications 1 week before your prescription is due to run out.

• Home delivery is an option if this is needed.

3) Client Health

• It is vital that you inform us if you have been exposed to someone with Covid-19, if you have Covid-19, if you or someone you live with is vulnerable or you have travelled recently.

• Please ensure you have washed your hands, prior to coming to the practice and use the hand gels provided.

• If you do have to enter the practice, in an emergency, it is very important to maintain social distancing.

4) Pet Wellbeing

• Dog walks can be continued, but social distancing must be maintained.

• If walking is not an option, then ask a neighbour or friend to help.

• 20 mins mental stimulation is the same as 1hr exercise so please use training, tricks, food games to tire your dog at home, if needed.

• If you are really struggling with support for your dog, then please contact your branch and the team will be able to give you further advice.

• If you are suffering with Covid-19 then do restrict others touching your dog. Although very minimal, there is a small chance your dog could pass on the virus.

5) AppointmentsWe are still open to help care for your pets

• Routine appointments will no longer be offered in-person in line with government guidelines on social distancing

• We are offering vet telephone consultations in order to help you remotely where appropriate.  Telephone consultations are chargeable – please get in touch for further information. 

• Please contact us and we can discuss the best option for you and your pet

• If you do have to enter the practice, in an emergency, it is very important to maintain social distancing.

6) Visiting a Branch

• On arrival to our car park, please call to say you are here.

• The vet or nurse will come and take your pet to the consult room when it is your turn.

• Post assessment discussions will be discussed over the phone or via a safe distance in the car park.

• Payments are to be made over the phone or by card only. No cash will be accepted.

7) Routine Procedures Due

• Routine adult vaccinations & health checks are unable to be given at this time. We will ensure that your dog or cat receives vaccinations as soon as we are able. If this involves restarting a course there will be no additional charges made.

We can now start to offer vaccinations to the most high-risk animals

  • Puppies- from 12 weeks old- 1st and 2nd vaccinations and 1st yearly vaccination
  • Kittens -from 16 weeks old- 1st and 2nd vaccinations and 1st yearly vaccination – if they cannot be kept indoors
  • Rabbit vaccinations

 We advise that unvaccinated puppies and dogs are confined to the house and garden
 We advise that unvaccinated kittens and cats are kept indoors

• We are unable to offer routine neutering during this time. As neutering is not an emergency operation, we have been advised that this should only be carried out in situations where essential for animal health and welfare. Examples of this might be cats who are kept in mixed-sex pairs or groups (boys and girls together) or that cannot be kept inside.

 -We would strongly advise that all kittens and cats that are unneutered are continued to be kept indoors. This is vital for the cat population and cat health.
 -We would advise unneutered dogs are kept on the lead

• Medication checks will be done via telephone consultations to ensure all is okay with your pet. Medication can then be delivered or posted

8) Operations

Prudent use of oxygen

We use oxygen when anaesthetising patients for operations. Oxygen is needed by the NHS to treat patients affected by COVID-19. We want to ensure that there is an adequate supply of oxygen to the NHS. The British Veterinary Association advises that procedures that require sedation or anaesthesia are only be carried out where there is a welfare justification in the next two months.