Client Health – We want to keep you safe
If you or someone in your household has COVID-19 symptoms or if you are waiting for a test result or have to self-isolate, then please do not attend the practice. Don’t worry – We will find ways that we can assist you and your pet remotely.
At the moment, you may enter the practice to access reception in order to collect medications, drop off paperwork, pay for treatment or to let us know you have arrived for an appointment.
Please wear a facemask, sanitise your hands and adhere to all safety measures in place.
We are trying to reduce the trips you need to make to the practice, so if you are coming to the practice for any reason and you need flea and worm treatment, or other medication let us know and we can get this ready for you.
Please let us know if you or someone you live with is vulnerable or shielding and we will do what we can to help support you remotely.
Consultations are by appointment only so please call us first to arrange this.
We can offer vet telephone consultations in order to help remotely where appropriate. Please be aware that these consultations are chargeable.
We are here 24 hours a day, 7 days a week for all urgent and emergency care. Please call us if you are worried about your pet.
Due to the differences in sizes and layouts of each branch, we have adapted the protocols in place to maintain social distancing at each branch. We can discuss the safety measures in place when booking your appointment.
To reduce contact, we can only allow 1 person to attend the appointment with their pet.
- You may enter the reception to let us know you have arrived for your appointment. Please wear a mask and use the hand sanitiser provided.
- You will be handed a buzzer and asked to return to your car to wait.
- Your Vet/ Nurse will activate your buzzer when it is your turn- please return to reception with your buzzer and your pet. Again, please wear a face covering and use the hand sanitiser provided.
- You will be invited into the consulting room to discuss your pet’s visit. Please stand in the marked area to allow for social distancing.
- Once we have discussed the reason for your pet’s visit, we will ask you to wait in the waiting room whilst we carry out an examination and treatment of your pet. This is to reduce contact time for you and us.
- You will then be called back into the consulting room to discuss your pet’s examination and treatment.
- Following your appointment, medications can be collected from the dispensary, and payments made at reception.
Branches (unless otherwise advised)
- Our branches vary in size and layout, therefore we have adapted the process for appointments to maintain social distancing at each branch
- On arrival at the car park for an appointment with your pet, please telephone us or knock on the door to say you are here. The team will let you know what to do. You may be asked to wait in your car while your pet is examined
- Payments can be made by entering the practice, over the phone by card or by BACS transfer only.
Please ensure you have placed an order for pet medications at least 2 days before your prescription is due to run out.
We can post medications to you if requested (chargeable)
Medication checks still need to be conducted every 4 months. However, these can be done via a vet telephone consultation where appropriate. This means that we can ensure that all is okay with your pet, without putting you at risk by coming to the practice. If your pet needs to come to the practice for this check-up then this can also be arranged.
Dispensing medications over the telephone is not normally permitted, however the Royal College of Veterinary Surgeons has temporarily relaxed this rule in order to allow us to help manage cases remotely in light of COVID-19. A vet has to do a risk assessment for each patient prior to dispensing medications remotely. Please call us if you would like to arrange a vet telephone consultation to discuss remotely prescribing medications.