We want to reassure our clients that we are following the latest government advice to employers and businesses on social distancing. Our main aim is to keep you safe if you need to bring your pet to see us and to keep our team members safe while they are at work.
In order to do this we have altered the way we work, splitting the team into smaller groups and spreading out their shifts. We are asking clients not to enter the practice, as we feel it is safer for you to wait outside. We will be wearing face coverings when we come out to speak to you and collect your pet in order to reduce the risk to you. We would be really grateful if you would wear one too.
We are following the guidance from the Royal College of Veterinary Surgeons regarding what services we should be offering. They have advised that we should do a risk assessment when deciding on the need for a pet to come to the practice. We need to consider the risk to you, to the team, and to the pet. Our vets are offering phone consultations in order to talk to you about your pet and decide whether we need to see them in person, or whether we can manage the problem remotely.
Working with animals whilst maintaining social distancing is tricky – it is hard to stay 2m apart whilst safely holding a pet for an examination, taking a blood sample, or doing an operation. Things are taking a little longer than usual and we are unable to see as many pets per day as normal. However please rest assured that we are doing all we can to provide as many services as possible. We are still here 24 hours a day, 7 days a week for all urgent and emergency care.
We thank you for your patience and your support in these difficult times. We hope that you and your family and your pets are staying well.