If you have pet insurance and wish to claim for veterinary fees, we would be more than happy to process them for you. 

To ensure a smooth claims process, we ask that you read through the information below and bring the necessary documents with the relevant sections completed. 

Routine claims and continuation claims

You will be asked to pay on the day of treatment. We will complete the claim form for payment to be reimbursed directly to you, by your insurance company.

You are kindly requested to bring your policy and claim form with you when presenting your pet for treatment. Please ensure the policyholder has signed the form, together with his/her name and address and policy number. We will complete the veterinary sections of the insurance form and submit it to your insurance company on your behalf.

Direct claims

We are able to claim veterinary fees directly from the insurance company if the initial treatment or procedure amount exceeds £250.00*

In these circumstances, the direct claim must be authorised by the practice prior to treatment. The policy excess, and co-payments if applicable, must be paid at the time of treatment. 

It is the responsibility of the policyholder to meet all requirements of the direct claim policy which can be found here: Direct claim handout

You are also required to complete a Direct insurance claim agreement form

The acceptance of a Direct Insurance Claim is at the discretion of the practice.

The account holder remains liable for any outstanding balance which is not covered by the insurance policy.

Please remember that the insurance policy (contract) is between you and your insurance company, not the veterinary practice. Due to the Data Protection Act, Insurance Companies are no longer able to discuss insurance claims directly with the veterinary surgery, unless you have given them verbal or written permission to do so.

*Vetsure policies will be treated as a direct claim regardless of the total bill. Clients with a Vetsure policy do not need to complete a direct claim agreement.



If you need to get in touch regarding your insurance policy, please contact us using the form below.