Insurance

If you have pet insurance and wish to claim for veterinary fees, we would
be more than happy to process them for you.

To ensure a smooth claims process, we ask that you read through the
information below and bring the necessary documents with the relevant
sections completed.

Routine claims and continuation claims
You will be asked to pay on the day of treatment. We will complete the
claim form for payment to be reimbursed directly to you, by your insurance
company.

You are kindly requested to bring your policy and claim form with you when
presenting your pet for treatment. Please ensure the policyholder has
signed the form, together with his/her name and address and policy
number. We will complete the veterinary sections of the insurance form and
submit it to your insurance company on your behalf.

Direct claims
We are able to claim veterinary fees directly from the insurance company if
the initial treatment or procedure amount exceeds £250.00*
There will be a £20 admin charge for each direct claim. This MUST be paid upfront
as your insurance company will not cover this charge.

In these circumstances, the direct claim must be authorised by the practice
prior to treatment. The policy excess, and co-payments if applicable, must
be paid at the time of treatment.

You are also required to complete a Direct insurance claim agreement form which you can find here

The acceptance of a Direct Insurance Claim is at the discretion of the
practice.

The account holder remains liable for any outstanding balance which is not
covered by the insurance policy.

Please remember that the insurance policy (contract) is between you and
your insurance company, not the veterinary practice. Due to the Data
Protection Act, Insurance Companies are no longer able to discuss
insurance claims directly with the veterinary surgery, unless you have given
them verbal or written permission to do so.

*Vetsure policies will be treated as a direct claim regardless of the total bill.
Clients with a Vetsure policy do not need to complete a direct claim
agreement.